PRINCIPAL TERMS AND CONDITIONS

MEMBERSHIP TERMS & CONDITIONS – KATE CAMPBELL FITNESS

Introduction PRINCIPLE TERMS AND CONDITIONS

This agreement is between you (the Member) and Kate Campbell Fitness Limited.

By completing the joining process on our website and becoming a member of Kate Campbell Fitness, you agree to be bound by all the terms and conditions outlined in this membership agreement. Once you have indicated your acceptance, this agreement will become legally binding on you and us. You should only join if you have read them and accepted them.

All Kate Campbell Fitness memberships are based on a 48-week year. Kate Campbell Fitness will endeavour to give a minimum of two weeks advanced notice of any closures. Kate Campbell Fitness may offer an alternative timetable during these 4 weeks of closure, but is not at liberty to do so.

Kate Campbell Fitness reserves the right to adjust the opening hours based on user data. Kate Campbell Fitness is not a 24-hour, 7-day-a-week Gym and will close for all bank holidays, as well as for up to two weeks over Christmas and for up to two further weeks during the year. An alternative pop-up timetable may be offered, but this is not mandatory.

Membership begins on the specified start date and is valid for a minimum period of one month, unless otherwise stated.

For Gym memberships, there is an upfront fee for the membership, as well as a joining fee of the same amount. If you choose to cancel your membership, you can email to cancel at any time.

During the first 1, 3, or 12 months of this agreement, cancellation may only be considered in accordance with the Fair Cancellation Policy below.

Members are entitled to all rights and privileges associated with the type of membership they have chosen.

There will be an administration fee for changing membership terms or in the event of any breach of the terms as set out on our website.

Block purchased membership amount: The full amount you agree to pay upfront for your fixed block purchased membership.

Monthly Membership Amount: the amount you agree to pay each month for your Membership contract.

Concessions: Students with a valid ID who are under the age of 25, over 65s, and NHS staff with a valid ID

Glofox – the booking management system used by Kate Campbell Fitness – download the Kate Campbell Fitness app to your phone or tablet from the Apple Store or Google Play.

When purchasing through Glofox, you will receive credits. Credits = PT appointments, class, or gym sessions you are given a certain number with the plan or program you purchase to enable you to book. All have an expiry.

Expiry: All personal training programs, block booked classes, courses, and Personal training gift vouchers have an expiry date. Sessions must be used before the expiry, or they will be forfeited.

Personal training sessions: Booked by you directly via the website or Kate Campbell Fitness app.

Promotional Rate: in relation to any monthly membership amount and/or the amount payable from time to time for any category of Membership, the introductory or other promotional amount you agree to pay during the introductory period specified in the promotional or introductory offer.

Gherapy: These services, provided directly to you unless otherwise stated, do not form part of this membership agreement and are subject to a separate agreement between you and the therapist.

Fitness on demand: Online exercise membership via the website, payable monthly, and cancelled anytime after the first month by the member who registered.

Add-on: A secondary product that you may purchase in addition to your membership. Special conditions may apply.

Gym membership rules govern your conduct as set out below.

Membership is personal to the member and is non-assignable, non-transferable, and non-refundable.

All clients must complete a screening form prior to using the gym /classes/PT. These are found on the website. Please give as much information as possible. Young adults under 18 will need consent from a guardian before attending the gym.

If you have a medical condition, in some instances, you may need to contact your healthcare professional before starting and inform your trainer/class instructor.

There are certain email and SMS communications that it is necessary for us to send to all members in connection with their membership. To do so, we will process your personal data for the purpose of fulfilling our contractual obligations to you under the terms of your membership. You cannot opt out of these communications.

You may opt out of email and SMS communications that we may otherwise send for promotional or marketing purposes, but if you do, we cannot be held responsible. Refunds will not be granted for any loss incurred by you not receiving gym or class-related communications, for example, closures or class cancellations.

All processing of your personal data will be in accordance with our Privacy and Data Protection policy.

Photographs and or videos will be taken from time to time for promotional purposes only. If you do not wish to appear in any advertised promotion, you must inform staff at the time, or Kate Campbell Fitness will assume you have consented.

Annual/Direct Debit membership entitles the member to use the facilities specified in the purchased package during opening hours.

In circumstances where we are required to close or restrict facilities and there is a temporary interruption in services, whether foreseen or unforeseen, and for any reason, we will attempt to contact all clients via email or SMS. Ongoing support will be offered, and online services will be available. Kate Campbell Fitness reserves the right to change the timetable to accommodate this temporary interruption.

Under 18s: An adult must accompany all children aged 12-14. 15 -17-year-olds can attend unaccompanied when a member of staff is on the gym floor, provided parental/guardian consent is given. The agreement to pay is with the person who gives consent to the membership. This must be the same person who fills out the screening form and makes the initial payment, as well as the subsequent payments in full. It will be the person over 18 who signs these terms and conditions who will be responsible for any breach of these terms and conditions.

Anyone wishing to use the gym must attend an initial induction appointment prior to use.

MEMBERSHIP and PROGRAM TYPES

The Free Trial allocates you a credit and allows you to try either a class for free or attend a booked one-on-one appointment with a personal trainer to discuss personal training/membership options, or a gym trial. Credits must be used within one month, or they expire. Missed appointments with a personal trainer may incur a charge.

Focus on Change in an introduction to personal training, and it must be paid for in advance. No refunds. 2 credits for 1-1 PT and access to the gym and classes for 1 month.

All personal training, massage therapy, and class credit packs with a specified number of sessions, such as Pure PT, Shred Move Well, Teen PT, or 12 for 10 classes, must be fully utilised before their individual expiry date. After this, any remaining sessions will be forfeited. Credits cannot be transferred or saved. Multiple sessions or classes can be taken in a week if availability allows.

Group Personal Training must be booked as a group and taken together with a set number of sessions and credits that must be fully used before the individual's expiry date. Any remaining sessions or credits after this date will be forfeited. No refunds are given; credits will not be transferred or saved if group sessions are missed.

Personal training discounted offers are a one-time deal and will revert to the original price once the offer expires. No refunds will be issued, and sessions must be used within the specified expiry date. After this date, any remaining sessions will be forfeited. Credits will not be transferred or held over. More than one session per week can be booked, subject to availability.

Pro PT: Is a minimum 3-month, 1-1 personal training contract. Payment is made monthly. This program includes gym access, class credits, and a total of 12 personal training credits. Members must use 4 credits per month or one per week. They can cancel the automatic renewal payments by contacting the gym at least 30 days before the end of the 3-month period or the last payment date. More than one session a week can be taken if the member is on holiday or ill, but this must be arranged in advance.

Pure PT can be purchased with a set number of session credits: 12, 16, or 20, which must be fully used before the individual's expiry date. Any remaining sessions or credits after this date will be forfeited. No refunds are issued; credits will not be transferred or saved if sessions are missed. More than one session a week can be taken if the member is on holiday or ill, but this must be arranged in advance.

Move Well Therapy: A signature program of one-on-one sessions and gym access designed to support your personal goals. After a consultation, our therapist will determine the most suitable approach, providing a personalised experience that combines manual therapy (massage) techniques with a progressive exercise programme. Sessions must be fully utilised within their individual expiry date, after which any remaining sessions will be forfeited. Credits cannot be transferred or saved. Multiple sessions per week can be booked, subject to availability.

Online personal training is delivered via Zoom for 45 minutes or WhatsApp for up to 60 minutes, depending on availability. Sessions can be booked and accessed in the same way as in-person training, with terms and conditions as per the principal terms and conditions.

Gym Membership: A monthly membership that includes access to the gym and classes. A month's advance fee is charged, so if you decide to cancel, you can cancel the automatic renewal payments by contacting the gym at any time via email or WhatsApp at 07775515853.

Fitness on demand: Online exercise membership via the website, payable monthly, and cancelled by the member at any time after the first month via the website.

Drop-in PAYG members for personal training, therapies, and massage – Cancellation must be within 24 hours. Failure to do so will result in the forfeiture of credit. No refunds given.

Drop-in PAYG members for gym and classes can book via the website or app up to 1 hour prior to the class. A 24-hour cancellation notice is required. Failure to do so will result in the forfeiture of credit. No refunds given.

30 days’ notice is required to cancel any membership via email info@katecampbellfitness.com

Student membership: available to students under 25 only, with a valid ID required. A month in advance fee is charged, so if you decide to cancel, you can cancel the automatic renewal payments by contacting the gym anytime via email or WhatsApp at 07775515853.

All memberships are calculated on a 48-week year to allow for holiday closures.

BEGINNING YOUR MEMBERSHIP

Our joining process is an online process via our website or Glofox, our booking management system. Kate Campbell Fitness's full membership prices and options can be found on our website (www.KateCampbellFitness.com), which you can select during the joining process. By completing the online joining process and becoming a member of Kate Campbell Fitness, you are accepting all the terms and conditions in this membership agreement (insofar as they are applicable).

You should only join if you have read them and accept them.

This membership agreement starts once you have accepted the terms during the online joining process. By accepting the terms, you agree to pay any applicable joining fee, administration fee, membership amount, and monthly membership amount. These are subject to any promotional rate that may be payable for a limited period only.

Joining is also available in-house at the Gym Kate Campbell Fitness – the online process will be completed with you present. By completing the online joining process in-house and becoming a member of Kate Campbell Fitness, you are accepting all the terms and conditions in this membership agreement (insofar as they are applicable). You should only join if you have read them and accept them.

You agree to comply with the Gym Membership Rules, and you agree to use the gym facilities and equipment in the proper manner. If you are unsure, please consult a member of staff. We are not liable for any injury you may suffer due to the incorrect use of our equipment or facilities.

You agree to notify us immediately of any changes to your personal and/or medical details, including contact information or payment methods. This can be done online or by an in-house team member.

This agreement is entered into between you (the Member) and Kate Campbell Fitness Limited.

By completing the joining process on our website and becoming a member of Kate Campbell Fitness, you agree to be bound by all the terms and conditions outlined in this membership agreement. Once you have indicated your acceptance, this agreement will become legally binding. You should only join if you have read them and accepted them.

MEMBERS HEALTH AGREEMENT, DECLARATION, AND WAIVER OF LIABILITY

The member to the best of your knowledge and belief confirms that he/she is in a good physical condition and that he/she knows of no medical or other reason why he/she is not capable of engaging in active or passive exercise and that such exercise will not be detrimental to his/her health, safety, comfort or physical condition. Furthermore, please notify us immediately if your health or vulnerability to injury changes.

By completing the screening process on our website, you confirm that the information you provide in entering into this agreement is correct and will be relied upon by us. You, the member, have read, agree and accept the disclaimer waiver and release of liability.

If any member has a medical condition or injury, they must inform the class instructor or personal trainer before the session.

The member shall not use the facilities whilst suffering from any infections or contagious illness, disease, virus or other ailment or whilst suffering from any physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of any other.

The information given by you in entering this agreement is correct and will be relied upon by us.

Our staff, freelance trainers, and self-employed personal trainers are not medically trained. If you have any concerns about your health or fitness, please consult an independent medical professional before engaging in any physical activity on our premises.

Warranties. While Kate Campbell Fitness and its Trainer(s) fully believe exercise, specifically personalised to the Client, is beneficial to the Client’s health and wellness, Kate Campbell Fitness and its Trainer(s) cannot guarantee the results of Training Sessions. The Company and its Trainer(s) make no representations, warranties and/or guarantees that the Client will lose weight, gain muscle mass, be able to engage in any specific physical and/or athletic activity, or will attain any other particular and/or specific results. Kate Campbell Fitness and its Trainer(s) strongly encourage the Client to follow a healthy diet in conjunction with personal training and continued exercise.

The member acknowledges that they have read and understood the Health Commitment Statement displayed within the premises at Kate Campbell Fitness.

You are primarily responsible for your health and well-being, but here at Kate Campbell Fitness, we want to ensure you enjoy our facilities safely. Therefore, we believe it is essential to expect the following from each other.

USING THE GYM

Gym membership rules govern your conduct as set out below.

You are entitled to access and to use the gym by your membership until termination or suspension of that membership pursuant to this agreement.

We will make reasonable efforts to provide you with the rights and privileges of membership at the gym you have joined and paid for. This includes access to the gym and its equipment, changing areas, and staff, as well as independent self-employed trainers for general advice. We will make reasonable efforts to communicate with you in advance if we are unable to provide you with the rights and privileges of membership. Alternative options will be offered and available.

We may, with reasonable notice and at our discretion, close our premises for reasonable periods of time to carry out training, maintenance, repairs, refurbishment, cleaning or for other reasons outside of our control, including at least 2 days a year for necessary maintenance or other work. We will endeavour to reopen facilities as soon as possible under these circumstances. You agree that you will not be eligible for any refund due to temporary service interruptions during the period.

In circumstances where we are required to close or restrict facilities and there is a temporary interruption in services, whether foreseen or unforeseen, for any reason, we will attempt to contact all clients via email or SMS communication. Ongoing support will be provided, and online services may be available. Kate Campbell Fitness reserves the right to adjust the timetable to accommodate this temporary interruption.

Clients and/or members must ensure that they update their accounts with the correct contact information and that notifications on the app are turned on.

You can choose to opt out of email and SMS communications that we might send for promotional or marketing reasons, but if you do, we cannot be held responsible. Refunds will not be given for any loss incurred due to not receiving gym, personal training, or class-related messages, such as closures, changes, or cancellations.

Kate Campbell Fitness may, from time to time, offer potential members or others the opportunity to tour the facilities on a trial basis and reserve the right to do so.

DRESS CODE

Appropriate clean clothing and clean trainers must always be worn in the gym.

Indoor trainers must be worn in the studio during classes, unless specifically instructed otherwise by an instructor.

Trainers must be worn at all times whilst using the equipment in the gym.

When training outdoors, wear appropriate clothing according to the weather conditions, and consider wearing reflective clothing when it is dark.

Wear suitable clothing and footwear when exercising (denim, bare feet, flip-flops, boots, or a bare torso are amongst the range of clothing choices that are unsuitable). Any member not wearing suitable attire may be asked to leave the gym at the discretion of the team.

CONDUCT

Members should use the equipment and facilities in accordance with the advice given by centre staff and/or any notices on the premises. Members shall not misuse the equipment or facilities of Kate Campbell Fitness, and any member who wilfully or negligently causes such damage shall pay for any damage to the property.

Smoking is not permitted in any part of the facility.

In the interests of health and hygiene, all users must ensure the equipment is cleaned before and after use.

When using the showers, members are required to bring their own towels and toiletries.

Members may not use the facilities of the centre whilst under the influence of narcotics or other mood-altering substances.

For security reasons, members and guests are asked to keep their personal belongings and valuables with them or place them in the lockers available. The use of their own padlock is required.

Lost property will be retained for a reasonable period of time (6 months) and will be placed in the locker room appropriate to its value. Kate Campbell Fitness will subsequently dispose of it to a local charity.

ONLINE PERSONAL TRAINING

WhatsApp video or Zoom is the online platform we use. Booking must be arranged with Kate Campbell and can be made via the Kate Campbell Fitness app.

Before purchasing online personal training, please contact info@katecampbellfitness.com or WhatsApp 07775515853 to confirm availability. There is limited availability.

When purchasing online training, credits are allocated and must be used before their expiry date. These can be found on the Glofox app under your membership details. Credits are non-transferable and only valid for the specified period. In the event of illness or holiday, more than one session per week can be taken, depending on availability.

Bookings can be made 4 weeks in advance.

Bookings are free; however, a minimum of 24 hours’ notice is required to book a PT online session.

At least 24 hours’ notice must be given to cancel a booking, and credits will be automatically returned.

Cancellation is via the app only.

Should less time be provided to cancel, Kate Campbell Fitness reserves the right to charge, and credits will be forfeited.

Non-attendance at booked personal training sessions will result in the forfeiture of that credit. Three missed sessions result in members being unable to book further sessions. Booking will be reinstated by contacting a member of staff or via email info@katecampbellfitness.com

As an online platform, you acknowledge that complex software is never wholly free from technical issues arising from internet connection services, defects, errors and bugs. If a fault is due to Kate Campbell Fitness technical services, we will endeavour to provide an alternative date and return your credit.

Kate Campbell Fitness may ask permission of any individual or group to be photographed or recorded for press or promotional purposes.

Training at home requires adequate space to move freely and prevent injury.

Depending on your goals, equipment may be suggested – this is to be purchased by you, the member.

When filling out the screening form for online personal training, please state any equipment you already have at home so plans can be created with this in mind.

Personal trainers may be substituted for another suitably qualified personal trainer at the discretion of Kate Campbell Fitness.

In the event Kate Campbell Fitness needs to cancel, we will return any credits to clients who booked prior to cancellation. Clients and/or members must ensure that they update their account with the correct contact information and notifications on the app are set to on.

You may opt.

You may opt out of email and SMS communications that we may otherwise send for promotional or marketing purposes, but if you do, we cannot be held responsible. Refunds will not be granted for any loss incurred by you if you do not receive gym or class-related communications, such as closures, session changes, or cancellations.

GYM SESSIONS

All gym sessions must be booked in advance and can be made via the Glofox Kate Campbell Fitness app, on social media, online at http://www.katecampbellfitness.com, or at reception.

Gym sessions have allocated time slots to ensure no overcrowding.

Bookings can be made 4 weeks in advance.

Bookings are free; however, a minimum of 1 hour’s notice must be given to book a session slot.

A booking can be cancelled with 24 hours' notice, and credits will be automatically returned.

Cancellation is via the app only.

Should less time be provided to cancel, Kate Campbell Fitness reserves the right to charge, and credits will be forfeited.

Non-attendance at booked gym sessions will result in that credit being forfeited. Three missed sessions result in you being unable to book further sessions. Booking will be reinstated by contacting a member of staff or via email info@katecampbellfitness.com

Ready-made workouts are available for you to support your programme. Support and demonstrations can only be provided if a team member is available and not engaged with a 1-1 client.

At our discretion and user data, we reserve the right to change/alter the program of activities or gym times at any time.

Kate Campbell Fitness may ask permission of any individual or group to be photographed for press or promotional purposes.

Kate Campbell Fitness may, from time to time, wish to show potential members or others around the centre facilities on a trial basis and reserve the right to do so.

GROUP EXERCISE CLASSES

Booking classes can be made via the Glofox Kate Campbell Fitness app, on social media, online at www.katecampbellfitness.com, or at reception.

We are not Virgin, so our timetable is small to reflect user attendance and preference – please ensure classes are booked early to avoid disappointment. If you cannot attend, please cancel as soon as possible.

Bookings can be made 4 weeks in advance.

If you are placed on the waiting list, you will be notified if a place becomes available.

Bookings are free; however, a minimum of one hour’s notice is required to book a class.

24 hours’ notice must be given to cancel a booking, and credits will be automatically returned

Cancellation is via the app.

Should less time be provided to cancel, Kate Campbell Fitness reserves the right to charge, and credits will be forfeited.

Non-attendance at booked classes will result in the forfeiture of that credit. Three missed sessions result in you being unable to book further sessions. Booking will be reinstated by contacting a member of staff or via email info@katecampbellfitness.com

It is essential to discuss any injury or medical health condition with the group exercise instructor prior to the class to ensure modifications can be made.

The screening form must be completed prior to your first session.

At our discretion and user data, we reserve the right to change/alter the program of class activities at any time.

We reserve the right to cancel classes or sessions if only one attendee. Credits will be returned.

If your regular class trainer is on holiday, sessions will be conducted with another member of the team. Sessions will not be saved until their return.

Kate Campbell Fitness may ask permission of any individual or group to be photographed for press or promotional purposes.

Kate Campbell Fitness may, from time to time, wish to show potential members or others around the centre facilities on a trial basis and reserve the right to do so.

COURSES

Booking courses can be made via the Glofox Kate Campbell Fitness app, on social media, online at www.katecampbellfitness.com, or at reception.

Bookings can be made as soon as adverts are shared.

Bookings are free; however, a minimum of 24 hours’ notice is required to secure a place on the course.

Once a course is booked, it is non-refundable. If you cannot attend, you can move your start date to another course date.

Refunds are only available in accordance with our fair cancellation policy. Written notice is required.

Once you have paid for the course, classes are non-refundable if you miss them, and credits will not be rolled over.

If you wish to cancel and have received the course PDFs and full program contents. A fee will be deducted from your course fee in accordance with our fair cancellation policy.

Cancellation is via email only: info@katecampbellfitness.com

At our discretion and user data, we reserve the right to change/alter the program of class activities at any time.

Kate Campbell Fitness may ask permission of any individual or group to be photographed for press or promotional purposes.

Kate Campbell Fitness may, from time to time, wish to show potential members or others around the centre facilities on a trial basis and reserve the right to do so.

PERSONAL TRAINING

Personal training terms and conditions have been developed and continue to evolve in the hope of fostering a mutually respectful relationship between personal trainers and clients. A clear policy helps build strong and long-term relationships. We are here to support you in making a lasting health change; our commitment to helping you achieve your goals is of paramount importance to us.

Personal Training is available to both members and non-members.

Online personal training, if available, is delivered via Zoom for 45 minutes or via WhatsApp for 60 minutes.

Face-to-face sessions are available at Kate Campbell Fitness Gym and Studio, or in a home environment if agreed upon.

Our team work closely together, and all have specialist areas of expertise. You will be allocated a trainer based on your specific needs, goals and aims.

You can train with more than one trainer; however, you will be allocated a named personal trainer responsible for communication and programming.

Focus on Change in an Introduction to Personal Training: The Perfect Experience Before Choosing a Membership Package.

Personal Training credits must be fully utilised before their expiration date; any remaining sessions will be forfeited. More than one session a week may be taken in cases of holidays or illness, subject to availability.

Personal training sessions are 55 minutes long, with 5 minutes allocated for administration and bookings.

It is your responsibility to book appointments via Kate Campbell Fitness App, website or at reception.

It is your responsibility if you are on holiday, or the gym is closed, as per principal terms and conditions, to book catch-up sessions with reception or via the app – please inform us.

To cancel a booked personal training session, members can use the app to cancel their session. Cancellation must be within 24 hours. Failure to do so will result in a forfeited credit.

If, for any reason, we need to cancel your appointment within 24 hours, we will endeavour to arrange an alternative session for the same week. This may be with a different personal trainer.

If you are late for your session, your session length will be reduced accordingly.

If you are more than 30 minutes late, the session may be cancelled, and your credit forfeited.

If your trainer is late for the session, it will be made up at a mutually convenient time, but not necessarily during the same session or with the same trainer.

Every effort will be made to offer regular session times and slots should these be required; however, this cannot be guaranteed due to Glofox's booking management limitations.

Sessions can be booked a month in advance. It is your responsibility to book via the Glofox app or through reception at the beginning or end of your session.

If your regular personal trainer is on holiday, your sessions will be conducted by another member of the team. Sessions cannot be saved until your trainer returns. We will endeavour to keep your session slot the same, but this cannot be guaranteed. Credits must be used within the allocated time frame.

If you are on holiday or ill and there is availability, you may increase the number of sessions you have in a week.

Initial plans and exercise suggestions are provided within your package. If you request further plans, they will incur a charge, the price of which varies depending on the time required to complete the program.

Follow-up personal training sessions and goal setting can be booked in advance.

To enhance personal training results, Fitness on Demand is our online platform, featuring videos tailored to suit all levels.

If you wish to cancel Personal training before your contract has ended, and you have received the course PDFs and full program contents. A fee will be deducted from your course fee in accordance with our fair cancellation policy.

PERSONAL TRAINING COMMITMENT

Before you begin this journey, you must accept and understand that the aim of any of our programs is to support individual progress and not to seek perfection. After all, who is perfect? Change and FOCUS are essential to your progress. This is measured daily by focusing on the small wins and positive steps you can take to support permanent psychological and physical change. Through education, nutritional awareness, and a progressive exercise program, you will feel energised, strong, and look amazing. With time, commitment, dedication, and a willingness to learn, you’ll experience a higher level of understanding, which will enable you to make the necessary personal changes and positive habits to make exercise and healthy eating a way of life.

Personal Commitment Statement: Kate Campbell Fitness would like you to take a moment to make a pledge of your full commitment to your program. Our goal is to provide you with the necessary information, skills, and tools to support you in making the appropriate steps towards a healthier lifestyle. Ultimately, you are responsible for your results! To be successful, you must commit to one or more of the following attributes on a weekly basis.

Commitment

Planning

Time

Consistency

Effort

Honesty

Determination

Positivity

Patience

We are here every step of the way. As trainers, we want to hear about your weekly wins and struggles. If adjustments to your program are needed, we will discuss them together and make plans accordingly.

Kate Campbell Fitness and its Trainer(s) cannot guarantee the results of Training Sessions. Kate Campbell Fitness and its Trainer(s) make no representations, warranties and/or guarantees that you, the client, will lose weight, gain muscle mass, be able to engage in any specific physical and/or athletic activity, or will attain any other particular and/or specific results. Kate Campbell Fitness and its Trainer(s) strongly encourage you to follow a healthy diet in conjunction with personal training and continued exercise.

COOLING-OFF PERIOD

You have the right to cancel your membership for any reason within 14 days of joining by emailing info@katecampbellfitness.com or by providing a written notice of cancellation, addressed to Kate Campbell Fitness, within fourteen days of joining (i.e. within 14 days of your membership start date).

If you cancel during the cooling-off period, we shall refund any start-up fee and any monthly subscription payments you have paid. PLEASE NOTE: If you wish to cancel and have already received the course PDFs, programs, and full program contents. A fee will be deducted for the course contents and the time taken to create them.

If you cancel during the cooling-off period, we will credit the card used during the joining process.

MANAGING YOUR PERMISSIONS AND DATA

There are certain email and SMS communications that are necessary for us to send to all members in connection with their membership. To do so, we will process your personal data for the purpose of fulfilling our contractual obligations to you under the terms of your membership. You cannot opt out of these communications. You may opt out of email and SMS communications that we may otherwise send for promotional or marketing purposes. Still, if you do, we cannot be held responsible for any loss incurred by you if you do not receive gym-related communications. All processing of your personal data will be in accordance with our Privacy, CCTV & Cookie Policy, available at www.katecampbellfitness.com/ privacy-policy.

For the safety and security of you, our other members, and our staff, as well as for associated purposes of crime prevention and detection, we operate 24-hour CCTV security at Kate Campbell Fitness. The images will be captured, processed, and retained in accordance with our separate Privacy, CCTV & Cookie policy, available. Access to such footage will also be governed by the provisions of that policy. We will securely store personal data, including membership information and recorded CCTV footage, in accordance with our privacy policy.

PAYMENT AND FEES

This agreement is between you (the Member) and Kate Campbell Fitness Limited.

By completing the joining process on our website and becoming a member of Kate Campbell Fitness, you agree to be bound by all the terms and conditions outlined in this membership agreement. Once you have accepted this agreement, it will become legally binding.

You should only join if you have read the terms and conditions and accept them.

If your membership has an initial membership amount fee, you agree to pay us the full membership amount by credit or debit card. And this amount will be confirmed to you by email.

If your membership has a recurring monthly fee, you agree to maintain a Direct Debit instruction with your bank (or a recurring credit card payment) for the monthly membership amount. Your first monthly membership amount is due on the date shown at the end of the online joining process (which will also be confirmed to you by email), and subsequent monthly membership payments will be due on the same day of each month until your Membership is cancelled.

We reserve the right, at our discretion, to change your monthly membership fee. If this happens, we’ll notify you by email at least 3 weeks before the change is made. You can cancel your membership within this period. If we don’t hear from you within the specified period, the new monthly membership amount fee will be applied automatically.

You agree to pay us the monthly membership amount regardless of whether there is any temporary interruption in services during the period, foreseen or unforeseen. In circumstances where we are required to close or restrict facilities for any reason, no refunds will be due.

The fee relates to the use of the gym or personal training membership. All other privileges associated with membership are considered an addition to the fee and are subject to change.

If you wish to cancel any course or personal training program within the 14-day cooling-off period, and have received the course PDFs and full program contents. A fee will be deducted from your course fee as per the fair cancellation policy.

For an annual membership, a minimum of 12 monthly payments are required before this contract may be terminated. Once you have completed the 12 monthly payments, you can cancel your automatic renewal payments by contacting the gym at info@katecampbellfitness.com and giving 30 days' notice in advance. You should not cancel your Direct Debit mandate with the bank until the final month’s payment has been drawn.

For 3-month memberships, a minimum of 3 monthly payments are required before this contract may be terminated. Once you have completed the 3 monthly payments, you can cancel your automatic renewal payments by contacting the gym at info@katecampbellfitness.com and giving 30 days’ notice in advance. You should not cancel your Direct Debit mandate with the bank until the final month’s payment has been drawn.

If you fail to pay any amount due under this agreement for a period exceeding 30 days, you will be denied access to the facilities until the amount due has been paid in full.

If Kate Campbell Fitness is unable to obtain contracted payment amounts, or you remove payment information or cancel your linked cards to stop paying your membership fees, your account information will be sent to accounts collections, which could result in a negative mark on your credit score.

If any payment due from you is returned unpaid or not honoured, you will be contacted to pay Kate Campbell Fitness an administration Fee of £15.

You agree to advise us promptly of any changes in circumstances, as referred to in the fair cancellation policy below.

Full Annual membership payments purchased at discounted rates are non-refundable.

A member whose membership is terminated before the minimum term shall forfeit all the privileges of membership with immediate effect; there will be no entitlement to a refund of any monthly membership charges already paid. You will be charged for the PDF and full program content that you have already received.

Upon the termination of these terms and conditions for any reason, any sum owing under any of the provisions of these terms and conditions shall become immediately due and payable.

A cancellation charge of one month’s membership will be debited from the credit card used during the joining process.

For members under 18 only (third-party payer), the agreement to pay is with the person who gives consent to the membership. This must be the same person who makes the initial payment and subsequent payments. It is the person over 18 who signs these terms and conditions and pays the membership fee who will be responsible for any breach of these terms and conditions.

Members under 18 years of age have the right to cancel their membership anytime by contacting Kate Campbell Fitness and giving 30 day’s notice in advance.

CHANGING YOUR MEMBERSHIP

Some membership types can be changed. Fees may apply.

If you have a regular monthly membership amount, you can upgrade/downgrade your membership by providing us with 30 days' written notice or via email. You must pay your full membership rate during your notice period. Once the membership notice has been completed, you can decide to upgrade/downgrade your membership for a new contract term as stated in the new contract agreement. Please email us at info@katecampbellfitness.com should you wish to upgrade or downgrade your membership.

If you have a discounted membership and switch to a new membership product, you will forfeit the right to the discount (or any promotional rate) on the original membership and pay the standard price for the new membership.

If you have a discounted membership and your membership is terminated, you will waive the right to the discount and pay the advertised membership amount or the monthly membership amount if you later choose to rejoin Kate Campbell Fitness.

By completing the joining process on our website and becoming a member of Kate Campbell Fitness, you agree to be bound by all the terms and conditions outlined in this membership agreement. Once you have accepted this agreement, it will become legally binding.

PLEASE NOTE: Names of programs may change at our discretion. T&Cs still apply.

You should only join if you have read the Terms and Conditions and accept them.

Fair Cancellation

Kate Campbell Fitness operates a fair cancellation policy. Cancellation for the following reasons will not be considered until the appropriate proof is received in writing or via email info@Katecamppbellfitness.com. Appropriate proof may be in the form of an official document or a written statement by a medical practitioner, employer, or other official.

Only under the following circumstances will we consider cancelling a membership within the first 12 months of an annual membership.

Relocation: This agreement may be cancelled if the member moves to a permanent address more than 15 miles away from the facility. A copy of a utility bill or bank statement showing the new address should be supplied in support of this.

Long-term (over 3 months) illness or injury: This agreement may be cancelled in the event of an illness, injury, or medical condition which, in the opinion of a suitably qualified medical practitioner, prohibits exercise for 3 months or longer. Appropriate proof must be provided.

Hardship: This agreement may be cancelled if the member’s financial circumstances have deteriorated to the extent that it becomes difficult to sustain the membership. Appropriate proof must be provided. e.g., Redundancy or loss of employment, or a breakdown of a relationship, where a two-income household reduces to a single income.

Pregnancy complications: This agreement may be cancelled upon receipt of appropriate written proof.

A member whose membership is terminated before the minimum term shall forfeit all the privileges of membership with immediate effect. There will be no entitlement to a refund of any monthly membership charges that have already been paid.

Breach: This agreement may be cancelled if Kate Campbell Fitness is in breach of contract. This includes not providing services that the member reasonably expects or where standards fall below those detailed in the membership terms and conditions.

Kate Campbell Fitness may also terminate this agreement with immediate effect, upon notice to the Member, if there is a breach of the gym rules, such as theft or other criminal activity within the facility.

A membership cancellation will not be implemented until the customer provides the necessary written evidence or via email to Kate Campbell Fitness, giving 30 days ’ notice in advance.

Membership Renewal

For monthly Direct Debit memberships, the membership payment is automatic until cancelled by either party. Please see notes on cancellation below.

At the end of the first 1, 3, or 12-month membership, you may prevent automatic renewal at any time by giving 30 days’ notice in advance. You should not cancel your Direct Debit mandate with the Bank until the final month’s payment has been drawn.

Members are required to provide further evidence to meet the eligibility criteria for renewing an annual or direct debit concession, or NHS Membership, on a yearly basis. If no evidence is provided, the Direct Debit membership will renew automatically and convert to the standard price. Please note that for members under 18 and over 65, you do not need to provide evidence of age to continue receiving the concession price.

Freezing

No membership freeze will be implemented until the member provides the appropriate evidence, and it is received in writing or via email to info@katecampbellfitness.com

Only under the following circumstances will we consider freezing memberships.

Temporary illness or injury. The agreement may be frozen in the event of a temporary illness, injury, or medical condition that, in the written opinion of a doctor or other suitably qualified medical practitioner, prohibits exercise for a specified period. This should be submitted within 30 days of the situation arising.

A membership may be frozen for a minimum of two months and up to a maximum of three months at any one time.

A membership may be frozen for up to three months within a one-year period from the date the membership starts.

A membership freeze period does not affect the minimum number of monthly payments or the length of membership purchased. Any Direct Debit payments remaining at the time of the freeze will recommence on a monthly basis at the end of the freeze period. For 3 6 or 12-month memberships, the freeze period will be added onto the end of the original contracted period.

Extension of freeze period: 30 days prior to the end of the initial freeze period, the member must provide further evidence to Kate Campbell Fitness, along with a request to extend the freeze period.

If the membership freeze period exceeds 3 months, and the member wishes to terminate the contract due to ongoing illness. The membership may be terminated in agreement with Kate Campbell Fitness. A member whose membership is terminated before the minimum term shall forfeit all the privileges of membership with immediate effect. There will be no entitlement to a refund of any monthly membership charges that have already been paid.

If the membership freeze period exceeds 3 months, and the member wishes to terminate the contract, written evidence must be provided. The membership may be terminated in accordance with Kate Campbell Fitness upon the termination of these terms and conditions for any reason. Any sum owing under any of the provisions of these terms and conditions shall become immediately due and payable.

MEMBERS SURVEYS

From time to time, Kate Campbell Fitness may choose to invite some of our members to participate in a survey of satisfaction. This invitation will usually be sent by email.

At our discretion, participating in the member satisfaction survey may be associated with a prize draw, offering prizes of varying amounts to participants. Members who respond to such an invitation by completing the satisfaction survey by the advertised closing date will be entered into the draw.

Other clauses

Only you, the person named in the online joining process, can benefit from this agreement.

If any term of this agreement is invalid, unenforceable, or illegal, the remaining terms shall still be enforceable.

Kate Campbell Fitness reserves the right to amend and update the terms and conditions of any membership at any time. We reserve the right to make reasonable changes to the Gym Membership Rules and the Membership Agreement at any time. It is your responsibility to check online at regular intervals for changes to these documents.

You should only join if you have read and accept the Terms and Conditions.

The law of England and Wales governs this agreement.

You should print a copy of this agreement for future reference.

MANAGING YOUR PERMISSIONS AND DATA

For the safety and security of you, our other members, and our staff, as well as for associated purposes of crime prevention and detection, we operate 24-hour CCTV security at Kate Campbell Fitness. The images will be captured, processed, and retained in accordance with our separate Privacy, CCTV & Cookie policy, which is available. Access to such footage will also be governed by the provisions of that policy. We will securely store personal data, including membership information and recorded CCTV footage, in accordance with our privacy policy.

Kate Campbell Fitness

345A Eccelsall Road South,

Sheffield

S11 9PW

Tel: 0114 2362129

Email: Info@katecampbellfitness.com

WhatsApp 07775515853

Updated Jan 2025

PRINCIPAL TERMS AND CONDITIONS

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